Refund & Cancellation Policy

1. Our Quality Commitment

At Reflexsat IPTV, we stand behind the reliability of our satellite-grade streaming infrastructure. We offer a transparent, fair refund policy across all Reflexsat subscription packages to protect your purchase.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

• Unresolvable Technical Faults: If our service experiences an ongoing, unresolvable outage on our server infrastructure lasting 72+ consecutive hours.
• Accidental Duplicate Charges: In the event of a verified accidental billing duplicate for the same account period.
• Initial 7-Day Guarantee: If our support specialists are unable to assist you in getting your connection running within 7 days of your first purchase.

3. How to Submit a Request

To request a refund review, please contact us:

• Reach our support specialists via our Contact page or on WhatsApp.
• Provide your order email and payment transaction reference ID.
• Include a concise summary of the issue encountered and the device/app you are using.

4. Processing Timeline

• Review within 24 to 48 hours by our customer care department.
• Approved refunds are credited directly to your original payment method.
• Bank/card processing typically reflects within 3 to 7 business days depending on your financial institution.

5. Non-Refundable Circumstances

Refunds are not granted in cases where:

• Your internet speed is below minimum streaming requirements (15 Mbps for HD, 30 Mbps for 4K).
• Account sharing violations or sharing credentials across unauthorized IP addresses.
• Changes of mind after consuming full active subscription periods.

6. Need Help?

If you have any questions or require troubleshooting help, please contact our support team. We are here 24/7.